Refund Policy

Stardust packs

• Within 14 days of buying a pack, you can ask for a refund of the Stardust you haven’t used.
• If you haven’t used any of it, you get the full price back. If you have used some, we refund the unused part in proportion to what you paid.
• When a refund goes through, the refunded Stardust is removed from your account. Stardust you have already spent on readings, and free Stardust (such as welcome or referral gifts), can’t be refunded.

Oracle Pass

• Cancel any time, in one tap, from your profile. You keep the Pass to the end of the period you have paid for, and you won’t be charged again.
• Free trial. The yearly plan starts with a 7-day free trial. Cancel before it ends and you pay nothing. We send you a reminder before the trial ends.
• Refund on request. If you are charged for the Pass (including a renewal) and didn’t mean to keep it, ask within 14 days of that charge and we’ll refund it. The Pass ends when the refund is made.
• After 14 days, we don’t usually refund the rest of a period, but please still write to us if something went wrong. We look at every request kindly.

If you live in the EU or UK

You have a legal right to withdraw from an online purchase within 14 days, without giving a reason. For digital content, the law lets that right end once the content has been delivered, if you asked for it straight away and agreed to lose the right.

You don’t need to worry about the fine print here, because our own policy above gives you the same 14 days: unused Stardust and Oracle Pass charges are refundable within 14 days either way. To withdraw, just email us as described below. If the law where you live gives you more, you get more.

How to ask

Email hello@tarotreadings.online from the address on your account, and tell us what you bought and roughly when. That’s all. We usually reply within two business days, and refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.

If your purchase was sold by Stripe as the seller of record, the refund is still arranged through us, and it appears on your statement from Stripe.

A gentle word about chargebacks

If you don’t recognise a charge or something has gone wrong, please talk to us before contacting your bank. A chargeback can take weeks and costs a small independent business like ours an extra fee, while we can usually fix things the same day. Of course, if you think your card has been used without permission, contact your bank straight away.